I didn't see an order confirmation page. Was my order submitted successfully?

If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our Customer Service Department at (86 21) 5079 1003 to make sure your order was received.

I think I may have inadvertently placed a duplicate order. What should I do now?

Call our Customer Service Department at (86 21) 5079 1003. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call (86 21) 5079 1003 to refuse those shipments. You will be refunded in full when those items are returned to JiBuy.cn.

After I submit an order with JiBuy.cn, how will I be advised of the order's progress?

JiBuy.cn will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.

I checked my order status online and was advised that my order has been voided. Why?

If an order is placed but the credit card is declined or the shipping address cannot be verified within three business days, the order is voided. There is no way to regenerate a void order; you'll have to re-order online. Please call JiBuy.cn Customer Service at (86 21) 5079 1003 if you believe there's been an error.

How long does it generally take to process an order?

It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local delivery. JiBuy.cn will put forth its best efforts, however, we cannot guarantee that your order will ship the same day.


Does JiBuy.cn sell or release my personal information?

JiBuy.cn respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent.


What should I do if an item is missing from my order?

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call JiBuy.cn Customer Service at (86 21) 5079 1003 if you're unable to locate an item.